👋 Hi, my name is Jane.
I’m a UX Analyst in Scotland, UK

Current Role

Senior User Researcher @ N-able

I’ve got 7 years of experience running discovery workshops both in-person and remote with clients. I’m also well versed in Google Analytics and Firebase.

🎓 Full CV available through Notion

👩‍💻 Work History

N-able September 2023 - Present

Senior User Researcher

Part of an international team of researchers and UX designers. Working on the N-sight product suite which covered three distinct products as well as performing wider research to feed into all N-able products and initiatives.

Key technologies used: Rally UX, Figma, Adobe XD, Pendo.io

Waracle: March 2016 - September 2023

Senior Design Researcher

Solely responsible for planning research activites within projects. This includes managing the relationship between both internal and external stakeholders and leading a reserach team.

As a senior member of the team, I am also responsible for creating an ethical approach to design research for the team to follow including ensuring compliance with GDPR and other data protection regulations.

Key technologies used: Figma, UsabilityHub, Hubspot, PostHog, Miro, Lookback,

UX Analyst

Responsible for all analytics and tracking across websites and applications. Working directly with clients to ensure they’re getting the information they need to evaluate their KPls. Day to day includes app store optimisation, conversion rate optimisation, onboarding optimisation, usage data analysis, designing A/B tests for features, and working with developers and PMs on client needs.

Key technologies used: Google Analytics, Data Studio, Webmaster tools, Sketch

UX Researcher

Responsible for running Discovery workshops with multiple clients across a number of industries including Digital Health and Fintech.

Key technologies used: Google Analytics, Data Studio, Webmaster tools, Sketch

UX Developer

Designing and developing apps and websites within a team. Working across multiple products within interdisciplinary teams on Hybrid apps and websites. Also responsible for designing and running workshops with clients at the beginning of projects to ensure that kickoff went smoothly and the problem area has been fully explored to ensure a smooth development cycle.

Key technologies used: Ionic, Sketch, Adobe Illustrator, Adobe Photoshop

Himex: 2014 - 2016

Ruby on Rails Developer

Part of an international team of developers creating web apps for the car insurance industry. Designed for consumers, the web apps allowed policyholders to view their driving data which had a direct impact on their insurance cost. Also worked on a web app to allow vehicle fleet owners to track their fleet and for drivers to log expenses, incidents, and accidents.

Key technologies used: Ruby on Rails (and HTML, CSS, JS), GitHub, VS Code

🎓 Education History

MSc User Experience Engineering (Distinction)

University of Dundee 2012-2013

Dissertation – A project completed in conjunction with Caledonia Housing Association researching how smart technology could be used to improve both residents quality of life and staff member’s working days. I looked into the use of smart sensors to allow staff to know which residents had popped out, and who were still in the building (very important in case of a fire). I also researched what kinds of technology could be used by staff to prevent them from having to double enter resident information and reduce the strain on office space. The recommendations were: to use RFID keyrings on resident keys in conjunction with door sensors to know who was in and out of the facility to use tablets with pen input made by Samsung to allow staff to keep safe and secure notes increasing the number of desktop computers and laptops available for staff to use a custom care planning software which could export care notes into systems from Local Authorities, Private Healthcare bodies, and others.

BSc Applied Computing (2:1)

University of Dundee 2008-2012

Honours Project – An all in one system to manage Fencing competitions across the UK. Entering competitions was (at the time) a mostly paper-based process. For competition organisers, creating websites with entry and payment systems was too costly and most didn’t have the skills required. For competitors, the lack of discoverability of new competitions meant that they relied on word of mouth or Facebook to keep them up to date. My project centred on firstly, allowing organisers to create their event and set their entry requirements and cost in a simple to use way. Secondly, to allow competitors to find competitions they were able to enter. This project involved in-person research into the issues faced by both parties and multiple rounds of designs with ‘client’ (organisers and competitors) feedback.